Privacy policy

Columbia Electrical Services LLC, doing business as Brinx Electrical (“Brinx,” “we,” “us”), is a Washington electrical contractor based in Kennewick and serving Richland, Pasco, West Richland and the rest of the Tri-Cities.

This policy explains what we collect and why when you use callbrinx.com, fill out one of our forms or quizzes, call or text us, get email from us, or hire us for a job. It works together with our Terms of Use and Text Message Terms.

What you give us. When you fill out a quiz or quote form, use the builder bid form, call, text or email us, or book a visit, we may collect:

• Your name, mobile number, email address, and the address or ZIP code of the project
• Details about the job: your quiz answers, the option you're leaning toward (Essential, Recommended or Future-Ready), your vehicle, your panel, photos or plans you send, and any notes
• For builders: your company name, project or subdivision, square footage and target dates
• How you'd like us to contact you (call or text) and whether you agreed to receive texts, with the date and form where you agreed
• Records of our calls, texts and emails with you, appointments, estimates, invoices and the work we do

What we collect automatically. When you visit the site, we and our tools collect:

• Pages you view, buttons you tap and quiz steps you reach
• Device and browser type, IP address and approximate location
• How you found us, such as the ad or link you clicked (for example, UTM tags, ad and campaign IDs, and click IDs like fbclid)
• Cookies and similar technologies, described below

What we don't collect online. We don't ask for payment card or bank numbers on this website. If you pay an invoice, payment is handled by our payment processor, not stored on this site.

• To prepare your estimate, schedule your visit and do the work
• To call, text or email you about your request, your appointment, your job and follow-up after the work
• To send invoices, take payment and keep warranty records
• To answer questions and give support after the job
• To pull permits, schedule inspections and help with utility or rebate paperwork you ask us for
• To understand which pages, ads and services work, so we can improve them
• To show our ads to people likely to need us, and to measure whether our ads lead to real requests
• To keep records, prevent fraud, and meet legal, tax, permit and licensing requirements

Texts and calls. If you agree on one of our forms, or text us first, we may call or text the mobile number you give us about your estimate, scheduling, appointment reminders, job updates and follow-up after the work. These messages may be sent with automated technology. Agreeing is not a condition of buying anything. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time, or HELP for help. The full program terms are in our Text Message Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Everything else in this policy about sharing excludes your text messaging opt-in data and consent. We share your number with our phone and texting provider only so it can deliver our messages to you.

We don't send promotional or marketing texts unless you've separately agreed to receive them.

Call recording and transcription. If your call will be recorded or transcribed, we'll announce this at the start of the call. By continuing the conversation after the announcement, you consent to the recording or transcription.

Email. If you give us your email, we may email you about your request, your estimate and your job. We may also send occasional emails with helpful information or offers from Brinx; every one of those includes an unsubscribe link, and unsubscribing won't stop emails about a job you've hired us for.

We use the Meta Pixel and Meta's Conversions API, from Meta Platforms, Inc. (Facebook and Instagram). They collect information such as your IP address, browser details, the pages you visit, the actions you take (like starting or finishing a quiz or sending a form), and Meta cookie values. If you're logged in to Facebook or Instagram, Meta may link this to your account. We use it to measure our ads, to show our ads to people who visited our site or are similar to our customers, and to understand which ads lead to real requests. We don't send your mobile number to Meta, Google or any other advertising partner. Meta uses this information under its own privacy policy.

If we advertise on Google, Google's ad and measurement tools may work the same way, under Google's own privacy policy. We also use our website platform's built-in analytics to see which pages and steps people use.

You can limit this tracking:

• Advertising preferences: use the Advertising preferences control in our website footer to turn off optional advertising tracking. This stops future optional advertising events from your browser and from our systems, including events sent through Meta's Conversions API.
• Change your ad settings in Meta's Accounts Center or your Google account
• Block or delete cookies in your browser settings. Cookie settings and private browsing alone do not stop information sent directly from our systems to advertising partners.
• Opt out of interest-based ads from many companies through the Digital Advertising Alliance (optout.aboutads.info)

Our site still works if you block cookies, though some measurement won't. Some browsers send a “Do Not Track” signal; there's no common standard for it yet, so the site doesn't respond to it differently.

We don't sell your personal information, and we don't share it for other companies' marketing. We disclose limited website activity to advertising and measurement partners as described above; those partners handle it under their own privacy policies. We share it only as needed to run our business:

• Service providers who work for us, such as our website host (Base44), our customer and messaging system (HighLevel/LeadConnector), our email delivery service, our scheduling, estimating and invoicing software (Jobber), our payment processor, and our business email and file storage. They may use your information only to provide their service to us.
• Advertising and measurement partners, such as Meta and Google, for the website activity described above and subject to your Advertising preferences. We do not send them text messaging opt-in data or consent.
• Permits and inspections: the project address and details a city, county or Washington State Department of Labor & Industries needs to issue a permit or inspect the work
• Utilities and rebate programs, only if you ask us to help with a rebate or service change
• Suppliers and manufacturers, when needed to order equipment or register a product warranty for you
• Legal reasons: to follow the law, respond to valid legal requests, or protect our rights, customers or crew
• Business changes: if Brinx is merged with or sold to another company, your information may move with the business, still covered by this policy

None of this sharing includes your text messaging opt-in data or consent.

We keep job records, estimates, invoices, permits and warranty information for as long as we need them to serve you, stand behind our work and meet tax, licensing and permit record rules. Requests that never become a job are deleted or anonymized within two years after our last contact with you, unless we need limited records longer to honor an opt-out, resolve a dispute or meet a legal obligation. Records of your text consent and opt-outs are kept as long as we need them to show we honored your choices. You can ask us to delete your information sooner (see below).

• Stop texts: reply STOP to any text from us
• Stop marketing email: click unsubscribe in any marketing email
• Stop calls: tell us on the call or contact us, and we'll add you to our do-not-call list
• Advertising tracking: use the Advertising preferences control in our website footer to turn off optional advertising tracking, including server-side advertising events.
• See, correct or delete your information: email tristen.o@callbrinx.com or call (509) 253-9511. We'll confirm it's you first, and we may keep what the law, an open job or a warranty requires.

We use reasonable safeguards, such as encrypted connections, reputable software providers and access limited to the people who need it. No website or system is perfectly secure, so please don't send sensitive information like bank details, Social Security numbers or passwords through our forms or texts. If we learn of a breach affecting your personal information, we'll notify you as Washington law requires.

This site is for adults arranging electrical work. We don't knowingly collect information from anyone under 18. If you think a child has sent us information, contact us and we'll delete it.

If we change this policy, we'll post the new version here and update the date at the top. If a change is significant, we'll make it clear on the site before it takes effect.

Columbia Electrical Services LLC d/b/a Brinx Electrical
30 S. Louisiana St., Ste 200, Kennewick, WA 99336
Email: tristen.o@callbrinx.com
Phone: (509) 253-9511